Terms of Use

Last updated 8 October 2026

1. About these terms

These terms are an agreement between you and [legal name of the business], [registered or business address] ("we", "us") for using the Family Postbox and Family Postbox: Send apps. By using either app you agree to them. Our Privacy Policy explains how we handle your information.

2. The apps

• Family Postbox receives photos and videos from family members you've connected with. It's free.
• Family Postbox: Send sends photos and videos from your phone to the family members you choose. It needs a subscription (see section 4).

Family Postbox is a delivery service. Our servers hold each photo or video only until everyone you sent it to has received it, and for no more than 14 days. If someone doesn't collect it in that time, it won't reach them, though you can send it again. Delivered items are kept in the Family Postbox app on the recipient's device. Family Postbox is not a backup or cloud storage service, so please keep your own copies of anything that matters to you.

3. Your account and devices

• There's no email address or password. Your account lives on your device, held by a secret key the app keeps for you.
• Look after your device: anyone who can use it can use Family Postbox as you. If it's lost or stolen, contact us and we'll delete the account for you. Otherwise you can delete it yourself in the app.
• Family members connect by scanning a code from your screen or typing its six numbers. Only connect with people you know and trust. Either of you can remove the connection at any time; when that happens, everything from that sender is removed from the recipient's app.
• You can set up Family Postbox on someone else's device, for example an older relative's, with their agreement. You're responsible for doing that on their behalf.

4. Subscriptions and the free month

Price

Family Postbox: Send costs £2.99 a month or £24.99 a year in the UK, including VAT. Prices in other countries are shown in the App Store or Google Play before you subscribe. Family Postbox, the receiving app, is always free.

The free month

• New subscribers get their first month free. Each Apple Account or Google account can have the free month once.
• Your subscription starts at the end of the free month and you'll be charged then, unless you cancel at least 24 hours before the free month ends.
• During the free month, videos can be up to 1 minute long. Photos are unlimited.

Payment, renewal and cancelling

• Payment is taken by Apple (App Store) or Google (Google Play), using the payment method on your account there.
• Subscriptions renew automatically for the same period (a month or a year) at the then-current price, until you cancel.
• You can cancel any time in your App Store or Google Play subscription settings, or from "Manage subscription" in the app. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
• If we change the price, Apple or Google will tell you before it applies to you, and you can cancel if you don't want to continue.

Refunds

Because Apple and Google take payment, refunds are handled by them under their policies. You can request one through the App Store or Google Play. This doesn't affect your legal rights as a consumer, including if the service isn't as described.

Moving phone

A subscription belongs to one Family Postbox: Send account at a time. If you change phone or reinstall the app, use "Restore purchases" with the same Apple Account or Google account to move it across. Each sender needs their own subscription: one subscription can't be shared between several senders.

5. What you send

• Your photos and videos stay yours. You give us permission to store, copy and transmit them only as needed to deliver them to the people you choose, and only for as long as that takes.
• You must have the right to share everything you send. If it shows other people, make sure sharing it with your family is something they'd be comfortable with.
• You're responsible for what you send and who you send it to. The people you send to keep the copies on their devices.

6. Rules for using Family Postbox

Don't use Family Postbox to:

• send anything illegal, including any sexual image of a child (which we will report to the authorities), or intimate images of anyone without their consent;
• harass, threaten or bully anyone, or send things to people who don't want them;
• send malware, or try to get into accounts, devices or systems that aren't yours;
• overload, disrupt, copy or reverse-engineer the service, or get around its limits (for example, the free-month video limit);
• run a business or send to large audiences: it's for families.

We may suspend or end access for anyone who breaks these rules, and remove what they've sent from our servers. Where it's reasonable, we'll explain why first.

7. Our service

• We work hard to keep Family Postbox running reliably, but we can't promise it will always be available or that every delivery will succeed, for example if a device is offline for longer than 14 days.
• We may improve or change features. If a change significantly reduces what your subscription gives you, we'll tell you in advance and you can cancel.
• Keep your apps up to date. Very old versions may stop working.

8. Our responsibility to you

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Nothing affects your legal rights as a consumer.
• If we fail to meet these terms, we're responsible for loss or damage you suffer that was a foreseeable result of that failure. We're not responsible for loss that wasn't foreseeable.
• Family Postbox is for personal, family use. We're not responsible for business losses.
• Because Family Postbox delivers rather than stores, we're not responsible for photos or videos that are lost after they've expired from our servers, or that are deleted from a device, including when a connection is removed. Keep your own copies.

9. Ending

• You can stop using Family Postbox at any time. Delete my account (in Settings in Family Postbox, or at the bottom of the Family tab in Family Postbox: Send) deletes your account and everything you've sent, including from your family's apps; see the Privacy Policy. It doesn't cancel a subscription, so cancel that in your App Store or Google Play subscriptions too.
• We may stop providing Family Postbox. If we do, we'll give you reasonable notice, and you won't be charged for any period after it closes.

10. App Store and Google Play

If you got either app from the App Store, Apple's Licensed Application End User License Agreement also applies. These terms are between you and us, not Apple; Apple isn't responsible for the apps or for supporting them, and has the right to enforce these terms as a third-party beneficiary. If you got them from Google Play, Google Play's terms also apply to your purchase.

11. Law, changes and contact

• These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.
• If we change these terms, we'll update the date at the top. If a change significantly affects you, we'll make it clear in the app before it takes effect.
• If any part of these terms can't be enforced, the rest still applies.

Questions or problems: hello@familypostbox.com, [legal name of the business], [registered or business address].